An error is defined where an invoice cannot be created within Xero when a new invoice or expense report is received into the integration.
Errors can be classified as:
- Known issues - these are typically items we would expect from time to time where there is a mapping issue, missing entity etc
- Unknown issues - these are typically issues that is unexpected, like unavailability of the API's, unexpected system limitations based etc.
Any error will automatically result in a support ticket. Some tickets will require some additional information from the client to resolve. Where an unknown issue is encountered, the support ticket will be routed to our development and support team and will likely be resolved without any further input needed from you. If any error occur that may impact on our service to you, you will be duly notified.
In all cases the the customer will have transparency on the progress of any error resolution.