Error handling and reporting

Although every effort is made within the integration to prevent errors from occurring, provision is made within the application to identify when any error occurs and will automatically initialise an error report to be handled by our support and development team.

Mainly errors will occur based on unexpected or missing information coming through from Concur, such as unknown accounting GL codes, tracking codes or missing entities where routing to various Xero instances are required.

Customers will be notified of any such error occurring and will be contacted by support in case the error resolution requires intervention from the customer. Where support can handle errors without the input from customers, these will be completed and the customer notified upon successful integration of the transaction.

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